At Malancha Jewellers, your trust is our priority. We strive to ensure you are completely satisfied with every purchase. This policy outlines how returns, exchanges, and refunds are managed.
1. Eligibility for Return or Exchange
Ready-Made Jewellery: Items can be returned or exchanged within 7 days of purchase if they are:
- Unused and unworn
- In original condition with all tags, invoices, and certificates intact
Custom or Personalized Orders: Custom designs, engraved pieces, or special orders cannot be returned or refunded. However, we will gladly assist with size adjustments or minor modifications wherever possible.
2. Conditions
- Jewellery must be inspected by our team to confirm it is in its original, undamaged state.
- Items showing signs of wear, alteration, or damage not caused by Malancha Jewellers will not be eligible for return or exchange.
3. Refund Process
- Approved refunds will be processed to the original method of payment within 7–10 business days after receiving and verifying the returned item.
- Shipping or courier charges (if applicable) are non-refundable.
4. Exchange Policy
- Customers may exchange an eligible product for another design or adjust the value toward a higher-priced item by paying the difference.
- For online purchases, customers are responsible for securely packaging and insuring the item during return shipping.
5. How to Initiate a Return
To start a return or exchange:
Contact us at info@malanchajewellers.com or +91 90511 78573 within 7 days of delivery or purchase.
Provide your invoice/order number and a brief reason for the return or exchange.
Follow our instructions for shipping or in-store return.
6. Contact Us
For assistance with returns or refunds, please reach us at:
Malancha Jewellers
4/C/5, K.B. Basu Road, Biswanath Market, Lorry Stand, Barasat, Kolkata, India, West Bengal
Email: info@malanchajewellers.com
Phone: +91 90511 78573